Last updated: September 8th, 2022
Payment is to be sent in USD through Square invoice for digital commissions. You do not need a Square account to pay an invoice! The only requirements are a working email address, and a valid debit or credit card. PayPal is only accepted on a case-by-case basis. Local commissions may pay via cash.
The client has three (3) business days to accept and pay their commission before they are kicked from the queue. Full upfront payment is assumed unless discussed otherwise, and I won’t start a commission until payment has been received in full. If the client fails to respond with any update on payment within the three (3) days after invoice is sent, the commission will be considered void or forfeited, and the slot will pass onto someone else.
Prices agreed upon will be final. I require at least half payment upfront at minimum (bigger projects of $200+ are available to payment plans.)
I price my work based on the amount of time and effort it takes to complete in accordance to my skill, experience, communication, and quality. Haggling or insisting on discounts is unacceptable and will result in blacklisting.
If I feel like I cannot comfortably complete your commission, for whatever reason, (usually the case of art block and struggling with the design prompt, or I may be struggling to complete my queue due to illness and need to cut down on the work load), you will receive a full refund, even for illustrations in process.
If the commission is over $400, I send along a contract for the client to sign. The contract is an agreement between me and the client that outlines what the commission entails.
Don’t be intimidated by it– it’s good for us, and protects us both! You can take your time to look over it if you like, but the majority of it is standard legal statements.
Since this is my job and primary income, using a contract is a sure way to weed out potential scammers, protect against chargeback abuse, and set the scope for commercial use works.
All invoice and contract emails will be from Timberfen with the email address [email protected].
In the case of certain commissions, I may not send a direct invoice, such as at-convention commissions/transactions, and some transactions under $100 USD with a quick turnaround time.
✦ PRODUCT DELIVERY
The client will not receive unwatermarked full resolution version of their commission until the full payment has been completed. If the client doesn’t complete the payment within the agreed timeframe, I retain all permissions to the commissioned artwork and its future use and application.
Local clients may pick up their physical commissions in person instead of paying shipping. I will not personally deliver commissions to clients, but I’m okay with meeting up at a local event, such as a meet-up or convention. This is a case-by-case situation, and I will mark any type of commission that can be picked up locally as such on the form.
✦ PAYMENT PLANS
I only accept payment plan inquiries from commissions which are $200 or more.
Commissions with payment plans will receive their first WIP after 30% of the full price has been received, which is usually within the down payment.
I won’t continue working on the commission further past this stage until this first invoice has been paid in full. Once the final draft has been accepted by the client, payment must be completed in full within 14 days. This 2 weeks is not counted in commission turnaround times.
Advanced payment plans can be made for commissions worth $400+ upon agreement between the client and I.
I reserve the right to cancel a commission at any time for any reason. Similarly, the client may cancel in the same manner.
If for any reason the commission cannot be completed or the client cancels, the client will be issued a refund depending on what has been finished. The refund must be confirmed by the client within 30 days, and the client will still receive whatever assets have been completed. My in-depth refund policy can be found within the next section.
Please make sure that you’re financially stable before commissioning me, and can set aside the amount without needing to cancel a commission and receive a refund. It’s better for both of us! If you’d like to cancel a commission and receive a refund, please let me know.
For cancellations and refunds where you’re on a payment plan: if you still owe future invoices due to partial payment and would like to pause your commission’s progress due to situations such as financial hardship, please let me know! I will be more than happy to put the project on hold to continue on later, if you would still like it to be finished. I wholly understand and would implore you to take care of yourself first and foremost.
Abusive behavior towards me will result in cancellation of the commission, potentially without refund in extreme cases.
✦ REFUND POLICY
I reserve the right to add clients to my blacklist if a refund is issued for any reason.
Designs and Live2D commissions have different refund policies, which can be found on their respective TOS pages.
* While I may not have started, all of the prep work that goes into organizing and planning commissions by the time payment is made, even if they haven’t been started, is included in my pricing.
If I am the one cancelling the commission, the commission will result in a 100% refund if I have not started on it yet.
I cannot accept the same types of refunds for certain commission types, and their individual charts are listed below.
Chargebacks will result in a permanent ban from future commissions.
If you have issues that warrant a refund, please communicate it with me. This is considered a method of abuse and will not be tolerated.
Additionally, I reserve the right to file legal action with PayPal or Square if a chargeback occurs when the product has been completed and delivered, and I may make a public post about it.